Do you accept returns & defective Items?
You may return items that are in the same condition as shipped out, unworn and unwashed – in exchange for another item. Your returned item must arrive at our office no later than 7 working days from the day you receive the item.
Returns/Exchange are only limited to full priced items.
For return of item torn/ stained/ incorrect item(s)/ incorrect parcel
all expenses of shipping fee involve in the return & exchange procedure will be borne by LEELLA.
For return of other reasons, return item shipping will be borne by customer ( Reason:ITEM DOES NOT FIT/ DO NOT LIKE THE ITEM/QUALITY NOT UP TO EXPECTATION).
Purchase of subsequent order using store credit will be entitled to Free Shipping if the orders above RM100.
How do I return unsatisfactory item(s) & defective Items?
Step 1: Email us at firstname.lastname@example.org with the subject “Returns #OrderNumber”; in the email please state your Name, Email, Contact Number, along with your parcel’s tracking info, and REASONS:____________ example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )
Step 2: Send the clothes to us once we approved via email
Address: Please PM us via Facebook inbox to get address details, Thanks!
Please ensure to keep you tracking number and postage receipt safe in case your return gets lost on its way to us. Please note that any lost returns will not be liable to us.
The size doesn’t fit me. Can I change it to other size ?
Can, We’re provided 7 days easy return policy. We will return you in Store Credit after received your return parcel. All you need is just purchase an item(s) for the size that you want by using the Store Credit we returned.
The color looks different from the website?
Color of products may vary due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.